Refund Policy

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Smartfiber does not entertain refund of any amounts that may have been paid by the 'subscriber', for an Annual / Semi Annual / Quarterly / Monthly. Only in case of non-feasibility of a new connection, refund is made by Smartfiber. The time for a refund to be affected is 4-6 weeks. Smartfiber Service provides service discounts in line with TRAI policy on the same, on a case to case basis, as needed. In case of Billing disputes, Smartfiber 'subscriber' is required to email their specific concerns to and the same will be addressed in 4-8 weeks, by way of a discount/ credit note passed in the account of the 'subscriber'.